866-POS-ABIL

(866-767-2245)

Help Desk

Offers staffed POS Support 24 Hours a Day, 7 Days a Week.
One toll-free number connects you with our in-house help desk team. Seven days a week, 24 hours a day, you will receive assistance with operations, management reports, and related software troubleshooting. POSabilities help desk professionals can securely access your system via internet to give you the most professional on-line support for your POS system. Problems are either hardware or software related which the help desk will differentiate.

Over the years POS systems have evolved and become more complex. POSabilities has kept pace by hiring, training and maintaining a technical in-house support department in addition to our field technicians. POSabilities help desk phone support allows you the freedom to continue business as usual without the hassle of on-site software support. Pick up the phone. POSabilities will keep your business running smoothly and profitably.

On-Site Field Service
7 Days a Week, 24 Hours a Day, POSabilities technicians are available to meet y/ur service needs.

POSabilities realizes that maintenance on your system is extremely important to running an effiaielt business profitably. POSabilities services all types of equipment with a variety of service plans to meet  the changing scope of business today. Opti/ns inclu$e:

Basic Coverage (Monday-Saturday, 9 am - 9 pm)
Full Coverage (7 days - 24 hourq)
 Around-the-clock POSabilities can dispatch technicianr to solve problems that you may be having with your hardware. You can count on POSabilities to have your POS equipment running when you need it.



Depot Repair Service
Depot hardware repair service is an integral part of POSabilities process of meeting our clients' POS service and support needs. To optimize hardware turn-around time, we recommend that a loaner program be implemented whenever Depot Service is chosen as the primary vehicle for hardware support.

POSabilities stocks a complete inventory of spare parts in our state-of-the-art repair facility to allow quick repairs to be completed. We repair and refurbish a variety of POS manufacturers' hardware and peripheral equipment including: touchscreen and non-touchscreen POS terminals, file servers, monitors, printers, scanners, mag-stripe readers and complete computer systems.

Whether you have one store or hundreds, POSabilities offers local, regional and national support that matches your unique needs, including Same Day Shipments, Rental Loaner Spares, Setup and Installation, and Asset Management with On-line, Real-time Reporting.

Professional Services

Database Development
POSabilities offers the ability to produce and maintain databases for any sized Multi-Unit Foodservice Operator. In collaboration with your staff, we will put our experience to work for you to produce a database that makes operational sense while providing you with the information you require.

Implementation

POSabilities offers complete implementation services through our direct resources and through alliances with quality national implementation service providers.

Project Management and Consulting
POSabilities resources can manage most any POS implementation and support-related project for any size Multi-Unit Foodservice Operator. Project Management and Consulting capabilities include:

End-to-end POS implementation project management
Site survey and analysis
Business processes analysis
Resource coordination for all aspects of implementation
Custom report design
Custom documentation and manuals
Version upgrade assistance and rollout
Hardware and software integration
Return on investment analysis

Training

POSabilities offers great flexibility in POS system training methodologies. Our capabilities range from offering conventional on-site training at individual stores, to providing train-the-trainer education for your internal staff at either our offices or your corporate training facility. We strive to work closely with our customers to collaboratively design training programs that reflect the customer’s unique culture and processes. POSabilities also has the ability to produce custom documentation and to coordinate production and usage of web-based training modules.